Sonus

Sonus enables and secures IP based real-time communications for contact centers and enterprises of any size with a complete portfolio of physical or virtual Session Border Controllers, WebRTC, media & signaling, policy/routing and SD-WAN technology.

Provider Type:

Alliance Partner

Geographic Focus:

APAC | EMEA | Global | LATAM | N. America

Membership Level:

Member Level

Solutions Overview

Sonus helps contact centers make the transition to SIP trunking or Web Real-Time Communications (WebRTC) at a comfortable pace to consolidate costs, increase network capacity and flexibility, while eliminating security and performance concerns.

Services

Sonus Global Services helps enterprises and service providers transform their communications networks for the future, deploy new revenue-generating services and optimize their networks for maximum efficiency. Sonus offers a comprehensive portfolio of end-to-end service solutions-from initial IP network design through migration to ongoing optimization after deployment-with a global team of experienced service professionals who understand how to help you reach your goals for cloud-based communications, holistic SIP session management and a richer multimedia experience for your subscribers.

Sonus service engagements are designed to help you quickly monetize and maximize your network investments:

  • Accelerate Your ROI
    Sonus can get your network into service sooner through SBC and Session Manager Implementation services, project management, network engineering & design, and network commissioning & integration.
  • Optimize Operational Capability
    Ongoing support from Sonus provides the stability and availability to protect your network and keep it running smoothly and efficiently: resident engineers, upgrade services, managed services and a broad range of educational resources.
  • Enhance Network Performance and Health
    Analyze and enhance your network’s performance with Sonus-built tools and services designed to help you adapt, grow and streamline your network for success, including network audit services, network traffic analytics and call route optimization.

See our validated solutions listed on ININ Testlab:

http://testlab.inin.com/FeatureListPage.aspx?ProductType=34&ProductIDs=672

http://testlab.inin.com/ProductsPage.aspx?ProductType=1

http://testlab.inin.com/ProductsPage.aspx?ProductType=2

 

 

Support

Sonus offers a variety of support options depending on the needs of the customer and can provide a complete Managed Service Offering.  Sonus’ 24x7x365 MNOC can monitor a customer’s devices real-time and create a ticket on the customers behalf to a live support person in the Sonus or Customer Service Desk, depending upon the results from initial alarm triage. The MNOC is staffed and available 24 hours a day, 7 days a week, 365 days per year. Sonus adheres to industry standard MNOC KPls (Key Performance Indicators) to ensure customer alarms and events are handled in a timely manner. The goal is to ensure each customer's experience is pleasant and issues are resolved as quickly as possible.