Interaction Mobilizer Sample Code

Interactive Intelligence

General sample code using the Interaction Mobilizer API to insert functionality into a mobile app.

Interactive Environment
CIC 4.0
Pricing
Free
Solution Type
Utility

You must be logged in to view all screenshots and media.

Documents

Description

This download includes sample code for Interaction Mobilizer. Interaction Mobilizer is a mobile SDK which ships as part of the Interaction Web Tools part. It requires CIC 4.0 SU 4 or higher. Interaction Mobilizer allows mobile app developers to create widgets they can include in their mobile apps for functions such as creating a callback request, creating a web chat, or kicking off an IPA process.

 

The functions in this code sample include:

 Creating a callback on Android, iOS, and PhoneGap. The code calls Interaction Web Tools to create the callback.

Creating a chat from an iOS device. The code calls Interaction Web Tools to create the chat.

Pulling statistics from the CIC server to see how many agents are available and the expected wait time. This is for an iOS device.

 

Specs

Use of these code samples requires CIC 4.0 SU 4 or higher, and use of Interaction Web Tools for the Interaction Mobilizer API.

 

Support

Interactive Intelligence will provide support for the Interaction Mobilizer API, which is part of Interaction Web Tools. The sample code is shipped "As Is".

If you are an Indirect Customer, contact your Partner on record.  They will be supporting products developed by Interactive Intelligence. 

If you are a Direct Customer contact Interactive Intelligence as you typically would.  Click here to access ISupport.

To call us use the phone numbers below: 

Americas          

Customer Support 

1-800-267-1367 

M-F, 7am-9pm EST

Americas 

Managed Services     

1-866-794-3423     

M-F, 7am-9pm EST

Americas 

CaaS Support 

1-866-794-1283   

M-F, 7am-9pm EST

EMEA 

Customer Support 

+44 1753 418 801     

M-F, 8am-5pm GMT/WET    

EMEA 

Managed Services 

+44 1753 418 806 

M-F, 8am-5pm GMT/WET    

EMEA

CaaS Support

+44 1753 418 804

M-F, 8am-5pm GMT/WET    

Malaysia / Asia   

Customer Support

+603-2776-3333 

M-F, 8am-6pm MST

Malaysia / Asia  

CaaS Support

+603-2776-3314

M-F, 8am-6pm MST

Japan 

Customer Support 

+813-5958-1563 

M-F, 9am-5:30pm JST

Japan

CaaS Support

+813-5958-1562

M-F, 9am-5:30pm JST

Australia

Customer Support 

+612-8918-4888 

M-F, 8:30am-5:30pm AEST 

Australia

CaaS Support

+612-8918-4822

M-F, 8:30am-5:30pm AEST 

Germany              

Support

+49-69-951066-112  

M-F, 8am-5pm CET

South Africa       

Support

+27-878-250-911

M-F, 8am-5pm SAST