The IEC, LLC
At IEC, our mission is to provide the absolute best of the best when it comes to designing, implementing, customizing, developing, and consulting for technology projects involving Interactive Intelligence, Inc. based technology.
The IEC.DialerAddIn takes advantage of the Dialer IceLib API, as well as the Interaction Client/Interaction Desktop AddIn feature, to dock the functionality of Interaction Scripter right inside Interaction Client or Interaction Desktop.
Screen real estate is a premium for most agents, and the more applications that have to run, the more difficult it is for them to manage their desktop. Adding Interaction Scripter on top of Interaction Client for blended environments is a source of frustration and confusion for many call centers.
The IEC.DialerAddIn takes advantage of the Dialer IceLib API, as well as the Interaction Client AddIn feature, to dock the functionality of Interaction Scripter right inside Interaction Client.
The IEC.DialerAddIn is written for CIC 2015 R3 and above. The following features are currently supported:
For any questions during installation, or for ongoing support or customizations to this application, please contact firstname.lastname@example.org.