Interaction Process Automation Utilities

Interactive Intelligence

Free utilities using web services to perform many commonly desired functions with IPA, including launching a process via a web page.

Pricing
Free
Solution Type
Utility

Description

The functions supported by these utilities include: Launching an IPA process via a web page, Get a GUID, Log events, Get the server name, and Maintain a list of work item pages visited within a multi-page form. A demo process is included to help developers understand how to use the functions, and aid them in getting started with their own IPA process. All the functions are performed via a web service.

 

Specs

Necessary Skills:  Structured query language (SQL)

Access Requirements:  Database administrator (DBA) account

 

Necessary Skills:  Client-server file storage and access concepts, and configuration experience

Access Requirements:  Networked file storage, grant user/group access to shared files

 

Necessary Skills:  Certified Interaction Center Administrator or equivalent experience

Access Requirements:  Interaction Administrator application and IC administrator account

 

Necessary Skills:  Certified Interaction Administrator or equivalent experience

Access Requirements:  IC & Windows Server administrator account(s)

 

Necessary Skills:  Certified Interaction Center Handler Developer or equivalent experience

Access Requirements:  Access and rights to open, modify, and publish handlers

 

Necessary Skills:  Certified Interaction Administrator or equivalent experience

Access Requirements:  Interaction Administrator application and IC administrator account

 

Necessary Skills:  Webmaster or web server administrator

Access Requirements:  Rights to publish and test a custom web application on the network

 

Necessary Skills:  Networked application setup and configuration

Access Requirements:  Windows, IC Server, database, and network/firewall administration

 

Necessary Skills:  Familiarity importing processes into Interaction Process Automation Designer

Access Requirements:  Access to Process Automation Designer and rights to publish processes

 

Support

Support is not provided. These utilities are provided by the copyright holders and contributors “as is”. You may report any bugs to MarketPlace@inin.com. Resolution is at the discretion of the copyright holders and contributors.